Honda Collision Centre

Collision repair is a complex and ever-changing business. At Action Honda we are committed to providing the very best collision repair service available. The process of collision repair requires a concentrated effort from a dedicated staff and the best in repair equipment. We are one of the only Honda Dealerships in the Toronto area with an on-site Collision Centre, and we also have preferred relationships with most major insurance companies. If you require a rental vehicle we can even arrange to have it on-site waiting for you when you drop off your car.

What do I do immediately following an accident?

• If it is safe to do, remove vehicles from the roadway.
• As required by the law, exchange information with the other involved parties (names, driver’s licence #, addresses, phone numbers, insurance and vehicle particulars).
• Obtain names and phone numbers of any witnesses.
• Go with your vehicle to the Collision Reporting Centre.
• Remain calm, do not get involved in an argument, and do not admit responsibility.
• If the accident occurs within the GTA and your car cannot be driven, request the tow truck driver to take your car to the nearest CRC for reporting purposes. When the vehicle is released direct him/her to tow the vehicle directly to Action Honda.
• Report your accident to your agent or insurance company, and send them a fax of the completed CRC accident report. Tell them that your vehicle will be fixed at Action Honda’s body shop.
• Visit Action Honda’s collision repair facility to feel good about the care we are giving your vehicle.

Accident Reporting Responsibilities

In the Greater Toronto Area (GTA), motor vehicle accidents that do not require a tow truck and appear to have less than $1,000 total damage do not require reporting to the police. Exceptions include accidents involving injury, death, a bicycle or public vehicle or where the driver appears impaired or is especially uncooperative or argumentative.

A police officer must attend under any of the following circumstances:

• collisions involving death
• criminal activity involved in a collision (e.g. impaired driving, stolen vehicle, assault, etc.)
• collisions involving Federal, Provincial, or Municipal vehicles
• collisions involving vehicles transporting dangerous goods
• collisions involving a person who is uninsured or is a suspended driver
• collisions involving damage to private, municipal, or highway property
• collisions involving bicycles or pedestrians
• involved party refuses to provide required information
• when in doubt, call police who will attend the accident scene or advise accordingly

Collision Reporting Centres (CRC)

There are three police-operated Collision Reporting Centres within the GTA. No fees are charged and the CRCs are open 24 hours a day, 7 days a week.

West Toronto Collision Reporting Centre
855 Oxford Street
Toronto, Ontario
416 808-2960

North Toronto Collision Reporting Centre
113 Toryork Drive
Toronto, Ontario
416 808-3960

East Toronto Collision Reporting Centre
39 Howden Road
Toronto, Ontario
416 808-4960

Frequently Asked Questions

Insured Motorists' Rights in Ontario

Can I indicate where I want my car to go to be repaired?
-Yes; you, as the motorist, can choose your vehicle's destination.

Do I have the right to select the shop that will repair my car?
-Yes; in order to expedite your claim, select the repair shop and notify your insurance company.

Do I need to get three estimates?
- That depends. Select your repair facility, then notify your insurance company. Your insurance company will need to inspect the damage. Ask your adjuster what he/she needs. Generally the claims are handled by the company’s claim department, not the agent/broker.

Must I notify my insurance company before repairs?
- Before any repairs are made, please notify your insurance company. Make a report and tell them where the vehicle can be inspected.

Who is responsible for the repairs?
- The collision repair facility is responsible for the repairs. Make sure that you select a repair shop that is reputable, equipped to restore your vehicle to pre-accident condition, and has well -trained staff. You must authorize the repairs.

Does the CRC take "fail to remain" reports?
- The CRC will only deal with property damage; a police unit will be dispatched if the suspect vehicle is still in the area of the collision.